Swav Home and Business General Terms and Conditions
This agreement for cleaning services is between the listed Client or Company (hereafter referred to as “Client”) and BLUE BRUSH CLEANING LLC (hereafter referred to as “Contractor”)
1. MATERIALS PROVIDED
a. Materials for services shown herein shall be provided by the Contractor.
I. Services requested by the Client not specified herein will accrue additional cost and shall be to the expense of the Client.
II. Materials needed to perform services for the Client not specified herein will accrue additional cost and shall be to the expense of the Client.
b. The Client will provide for use by the Contractor in performance of this contract the following supplies and equipment:
I. Keys, key fobs, access codes for entrance to agreed upon locations on or within property.
II. Any additional items if applicable:
c. All materials provided by the Client for the performance of the contract shall become the responsibility of the Contractor upon receipt. Replacement of damaged or lost items provided shall be to the expense of the Contractor.
d. Records of items provided shall be kept by the Client and the Contractor. Failure on behalf of the Client to keep records of provided items will result in a waiving of responsibility of items on behalf of the Contractor.
2. RECORD KEEPING AND DAMAGES
a. Records of work shall be kept at the discretion of the Contractor.
I. Occasional pre and post walk through inspections shall be performed by the Contractor or a representative thereof.
II. Documentation of work performed shall be kept by the Contractor and provided to the Client upon request.
b. Any complications with the Contractors provided services will be brought to the knowledge of the Contractor for review. Such complications include but are not limited to property damage, insufficient cleaning within space, missing items, etc.
I. Resolution of all reviewed complications will require evidence of dis-satisfactory service (e.g. pictures or damaged items).
II. If the Contractor is found to be at fault following review, the resolution will be to no cost of the Client.
III. The Contractor is not responsible for previous damages that are found during the service (e.g. scratched windows, damages surfaces, damaged screens, etc).
c. Following review, if the Contractor is found at fault, the resolution of all complications or unsatisfactory service will be the responsibility of the Contractor and as such shall be to the discretion of the Contractor how complications should be resolved.
I. Following review, if the Contractor is found at fault, at no time should the Client purchase services or contract for the replacement or repair of any lost or damaged items nor shall they purchase or contract for services to resolve items such as unsatisfactory cleaning with the expectation of reimbursement from the Contractor.
II. Should the Client purchase or contract services as described herein the cost of items or services provided will be to the expense of the Client.
d. If the Contractor is found not to be at fault following review, the resolution of all items within review will be to the expense of the Client.
I. The Contractor may provide services as needed at an additional cost to the Client.
3. SERVICE CANCELLATION
The Client is responsible for canceling unwanted services or for rescheduling inconvenient services for any reason.
a. All one-time services must be canceled or rescheduled at least twenty-four hours in advance. The Client will be held responsible for the cancelling or rescheduling of all services within twenty-four hours of the job start time. For recurring services see section
Recurring Services- Terms and Conditions within this document.
b. The Client will be charged a service fee of 10% of the total job value should scheduled services be cancelled or rescheduled within twenty-four hours of the job start time.
c. The Contractor assumes responsibility for reasonably predictable weather changes. Should unforeseen weather shifts occur i.e. acts of god such as tornados, severe rain, hail, windstorms, volcanos, earthquakes, flood, etc. The Contractor will assess reasonable accommodations and make corrections where they deem fit.
d. For outdoor services, the Contractor has a 7 day weather guarantee. If for reason weather ruins services performed within 7 days the Client may contact the Contractor and the Contractor will correct any damages to the work performed.
a. The Contractor has both liability and worker’s compensation insurance. Proof of insurance is available upon request.
5. CERTIFICATION OF AGREEMENT
a. The undersigned certify and agree to the above established terms
b. If the undersigned individual is not the owner of or billable party from the institution referred to as the Client, the Contractor assumes the representative parties’ signature as binding on behalf of the client.
6. PAYMENT TERMS
The above-mentioned parties agree to the following terms:
a. Payment by the Client to the Contractor for services provided shall be remitted according to the mutually agreed upon terms listed herein.
b. The Contractor accepts payment in the form of a check, credit card, wire transfer/ACH, PayPal, and Venmo.
c. At no time will the Contractor accept payment in the form of cash tender nor at any time shall an employee or representative of the Contractor request payment in the form of cash tender.
d. Payments are on net 30 unless different terms are agreed upon between the Contractor and the Client.
I. If different then the terms are as follows:
e. Failure on behalf of the Client to pay outstanding balances to the Contractor within the agreed upon terms shall accrue a late fee of $30 every 30 days pass the issued date. After 60 days from the issued date there will be an additional 10% interest fee of the original service price.
I. Failure on behalf of the Client to pay outstanding balances to the Contractor after 90 days has elapsed beyond the above specified terms will result in the outstanding balance being sent to a collection agency.
II. All collection agency and legal fees accrued shall be the responsibility of the Client and shall be charged to the Client above all late fees and interest.
RECURRING SERVICES- TERMS AND CONDITIONS
The terms below are for recurring services (e.g. daily/weekly/monthly recurring window cleaning/janitorial/house cleaning etc).
1. BUILDING MATERIAL AND ACCESS
a. Client will grant Contractor entrance to the above property during regular business hours and any additional mutually agreed upon times. For commercial clients the Client agrees that a representative will be present during the services performed or will grant access to the property so that services may be performed.
2. INSPECTION AND QUALITY OF WORK
a. Work performed by the Contractor will be regularly reviewed by the Contractor unless otherwise waived in writing.
I. Cleaning inspections are to be performed by the Client with the Contractor or a representative thereof on an “as needed” basis.
II. “As needed” shall be defined under the following conditions: The Client shall be granted a walk through and inspection upon request to the Contractor.
III. The Contractor reserves the right to enter the property for routine company inspections and the Client acknowledges and consents that this form of inspection may not be during regular business hours, during regular service hours, or during a time when the Client may be present or on the property.
b. The Client herein acknowledges that regular inspection of the work provided shall be performed by the Contractor and thereby waives any personal review of the work provided unless an inspection of the Contractors work with the Client is requested by the Client.
c. Once a joint inspection has been requested by the Client the walk through and inspection is considered by the Contractor to be an inspection on an “as needed” basis.
d. All additional work provided to correct unsatisfactory work shall be performed during regular business hours or during other specified hours previously determined.
3. ADDITIONAL WORK PROVIDED
a. All services provided by the Contractor beyond the specified work within this agreement or otherwise agreed upon in writing will accrue an additional cost at the expense of the Client.
I. Any work completed past the quoted scope of work within this agreement will be quoted separately.
4. START AND END DATES OF SERVICE
a. The Contractor will be performing cleaning services beginning on a day specified in writing and this agreement will renew automatically each calendar year until termination by either party.
b. Each renewal of this agreement may be subject to price adjustment to account for inflation and other increases in company expense.
c. Adjustment to service pricing as described in this agreement may happen on the agreement renewal date without prior written consent and will not increase in excess of 3.5% per year.
5. SERVICE TERMINATION, CANCELLATION, HOLD
a. Either party may terminate this contract following 60 day written notice. Client is still responsible for payment for all services provided within the 60 day termination period.
I. At the end of the 60 day period any outstanding balances owed by the Client shall be due and payable at the time the agreement is terminated.
II. The Contractor assumes responsibility for reasonably predictable weather changes. Should unforeseen weather shifts occur i.e. tornados, severe rain, hail, windstorms, volcanos, earthquakes, flood, etc. The Contractor will assess the situation and make reasonable accommodations where they deem appropriate.
b. Putting agreements on hold
I. If for any reason, e.g. emergency, weather, etc. services cannot be performed or need to be put on hold, arrangements must be negotiated between the Client and the Contractor prior to the holding period.
II. Services put on hold for any reason is not a cancellation of services and the Client is still liable for the remainder of the agreed upon service term.